Help center
How do I…?
Step-by-step guides are on the way. Until then, the answers below cover the common questions, and support replies within one business day.
Getting started
- Install a tracker
- Invite your team
- Set up your first fleeting zone
- Download charts for offline use
Alerts
- Choose who gets breakaway alerts
- Per-device notification settings
- Breakaway alert settings
- Battery and hard-hit alerts
Hardware
- Mounting FleetIQ
- Wiring FleetIQ Pro sensors
- Status lights
- Replacing a tracker
Account and billing
- Prepaid balance and auto-reload
- Adding device seats
- Exporting your data
- Deleting your account
Answers
Common questions
How much does it cost?
It depends on fleet size, update rate and hardware. Talk to sales for a quote.
How hard is install?
Bolt the tracker down and connect power. It registers itself to your account the first time it turns on.
What if there is no cell signal?
Trackers store at least 60 days of data on board, even at the fastest report rate, and send it when signal returns. FleetIQ Pro can also report over long-range Wi-Fi HaLow to a StationIQ base station.
Do I own my data?
Yes. You can export it any time, and we never sell it.
Does it work on Android?
The app is iPhone and iPad today. The web account works in any browser.
Still stuck?
Open a support request and someone who knows the app will pick it up.